My beauty product arrived smashed/damaged or is leaking, what should I do?
Can I return a beauty product?
What is THE ICONIC’s return policy?
Current Returns Timeframes
Are there any exclusions from the returns policy?
I removed the tags from my items, can I still return them?
Can I return sale items?
How can I return my order?
How can I exchange my item?
How can I find my return label?
I want to change my return option?
I received the wrong item. What should I do?
Brand Warranties Information
I received a faulty item. What should I do?
My item is covered under warranty according to the brand's website, can I claim this through you?
The packaging of my order came in is damaged.
How do I report a fault in my beauty product?
I've had a reaction to a product, what should I do?
I didn’t follow the ICONIC returns process.
What is the status of my return?
I have accidentally sent a non-ICONIC item back, what happens now?
When will I receive my refund?
When will I get my 100% store credit from my return?
How do PayPal refunds work?
How do PayPal Pay In 4 refunds work?
How do Afterpay refunds work?