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  3. Returns & refunds

Returns & refunds

  • Returns Policy & Processing Times
  • What is THE ICONIC’s returns policy?

    Are there any exclusions from the returns policy?

    Why can’t I return my item?

    Can I return sale items if I change my mind?

    What are original tags?

    See all 11 articles
  • Refund Timeframes & Information
  • When will I receive my refund or store credit?

    What is FAST store credit?

    How do PayPal refunds work?

    How do PayPal Pay In 4 refunds work?

    How do Afterpay refunds work?

    See all 8 articles
  • How to return items to THE ICONIC
  • How do I rebook my New Zealand return pickup?

    How can I return items from multiple brands?

    How long is my return label valid for?

    Do I need the original THE ICONIC packaging to return my item?

    How can I return my order?

    See all 12 articles
  • Beauty and Wellness Returns Policy
  • My beauty product arrived smashed/damaged or is leaking, what should I do?

    Can I return a beauty or wellness product?

  • Brand warranties
  • Brand Warranties Information

  • Faulty
  • I received a faulty item. What should I do?

    The packaging of my order came in is damaged.

    I've had a reaction to a product, what should I do?

    I am having issues with my electrical item, how do I return this?



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