Can I return a beauty product?
What is THE ICONIC’s return policy?
Current Returns Timeframes
Are there any exclusions from the returns policy?
I removed the tags from my items, can I still return them?
Can I return sale items?
How do I lodge a return?
How can I find my return label?
I want to change my return option?
I received a different item from what I ordered.
I don’t have a printer to print my return label.
I have a warranty claim for a brand that's not listed here?
How do I claim my GHD Warranty?
How do I claim my Dyson Warranty?
How do I claim my Cloud Nine Warranty?
How do I claim my Foreo Warranty?
I need to return a faulty item
My item is covered under warranty according to the brand's website, can I claim this through you?
The packaging my order came in is damaged.
How do I report a fault in my beauty product?
My beauty product arrived smashed/damaged or is leaking, what should I do?
I didn’t follow the ICONIC returns process.
My return has been delivered but I haven’t received my refund/exchange/110% store credit?
I have accidentally sent a non-ICONIC item back, what happens now?
How do refunds get processed?
When will I get my 110% store credit from my return?
How do PayPal refunds work?
How do PayPal Pay In 4 refunds work?
How do Afterpay refunds work?