Can I return a beauty product?
We are changing our returns options.
What is THE ICONIC’s return policy?
Current Returns Timeframes
Are there any exclusions from the returns policy?
I removed the tags from my items, can I still return them?
How do I lodge a return?
How can I find my return label?
I want to change my return option?
I received a different item from what I ordered.
I don’t have a printer to print my return label.
How do I claim my We-Vibe Warranty?
How do I claim my Vush Warranty?
How do I claim my Smile Makers Warranty?
How do I claim my Go Bare Warranty?
How do I claim my PMD Beauty Warranty?
I need to return a faulty item
My item is covered under warranty according to the brand's website, can I claim this through you?
The packaging my order came in is damaged.
How do I report a fault in my beauty product?
I've had a reaction to a product, what should I do?
I didn’t follow the ICONIC returns process.
My return has been delivered but I haven’t received my refund/exchange/100% store credit?
I have accidentally sent a non-ICONIC item back, what happens now?
When will I receive my refund?
When will I get my 100% store credit from my return?
How do PayPal refunds work?
How do PayPal Pay In 4 refunds work?
How do Afterpay refunds work?