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Brand Warranties Information

  • Updated

Warranty Information for Your ICONIC Purchases

At THE ICONIC, we want to ensure you have the best experience with your devices. If you need assistance with a warranty claim, we’re here to help! Here’s a quick guide on how to manage warranties for various brands:

**If your warranty claim is for a brand not listed above, don’t worry—we work closely with our partners to provide the best service possible. If you think your faulty item should be covered by the manufacturer’s warranty, just reach out to our Customer Service team we’ll look into it for you!

Smile Makers Warranty

All Smile Makers devices purchased from THE ICONIC come with a 2-year warranty, managed directly by Smile Makers.

How to Claim:

  1. If your device is within the 2-year warranty period and you think it's faulty, visit the warranty section on the Smile Makers website.
  2. Register your device and submit a claim.
  3. Smile Makers will provide troubleshooting advice or confirm if the device is defective and guide you through the next steps.

LELO Warranty

LELO devices bought from THE ICONIC come with a 12-month warranty, handled directly by LELO.

How to Claim:

  1. If your device is within the 12-month warranty period and you think it might be faulty, visit the warranty section on the LELO website.
  2. Register your device and submit a claim.
  3. LELO will assist with troubleshooting or determine if the device is faulty and guide you through the next steps.

Happy Skin Co Warranty

Happy Skin Co devices purchased from THE ICONIC come with a 12-month warranty, managed directly by Happy Skin Co.

How to Claim:

  1. If your device is within the 12-month warranty period and you suspect a problem, visit the returns section on the Happy Skin Co website.
  2. Register your device and submit a claim.
  3. Happy Skin Co will provide troubleshooting advice or determine if the device is faulty and guide you on the next steps.

PMD Beauty Warranty

PMD Beauty devices bought from THE ICONIC come with a 12-month warranty, managed directly by PMD Beauty.

How to Claim:

  1. If your device is within the 12-month warranty period and you think it might be defective, visit the warranty section on the PMD Beauty website.
  2. Register your device and submit a claim.
  3. PMD Beauty will offer troubleshooting assistance or determine if the device is faulty and guide you through the necessary steps.

Cloud Nine Warranty

Cloud Nine products purchased from THE ICONIC come with a 1-year warranty, managed directly by Cloud Nine. This can be extended to a 3 year warranty if activated within 14 days of purchase. Please visit this link to see all details of Cloud Nine’s default and extended warranties here

How to Claim:

  1. If your device is within the 1-year warranty period and you suspect it’s faulty, visit the ‘Faulty Returns’ section on the Cloud Nine website.
  2. Register your product and file a claim.
  3. Cloud Nine will assist with troubleshooting or confirm if the device is faulty and provide guidance on the next steps.

Dyson Warranty

Dyson devices bought from THE ICONIC come with a 2-year warranty, covered directly by Dyson.

How to Claim:

  1. If your device is within the 2-year warranty period and you think it’s faulty, contact Dyson at (02) 8513 6570 or visit their support page to submit a claim.
  2. Dyson’s team will help with troubleshooting or confirm if the device is faulty and advise on the next steps. Please note that if your device is not deemed as faulty, we are unable to offer an exchange or refund.

Roaman Warranty

Roaman devices purchased from THE ICONIC come with a 2-year warranty, managed directly by Roaman.

How to Claim:

  1. If your device is within the 2-year warranty period and you think it’s faulty, visit the warranty section on the Roaman website.
  2. Register your device and submit a claim.
  3. Roaman will offer troubleshooting tips or determine if the device is faulty and guide you through what to do next.

Peppy Co Warranty

Peppy Co devices bought from THE ICONIC come with a 12-month warranty, managed directly by Peppy Co.

How to Claim:

  1. If your device is within the 12-month warranty period and you think something might be wrong, visit the FAQ section on the Peppy Co website.
  2. Register your device and file a claim.
  3. Peppy Co will provide troubleshooting tips or determine if the device is faulty and guide you on the next steps.

Foreo Warranty

Foreo devices purchased through THE ICONIC come with a 2-year warranty, covered directly by Foreo. Note: Devices from the 'LUNA play' range are not covered by this warranty.

How to Claim:

  1. Check your warranty period to ensure your Foreo device is within the 2-year warranty.
  2. Visit the Foreo website and go to the warranty section.
  3. Enter your device details to register it.
  4. Submit your warranty claim on the website.
  5. Foreo will provide troubleshooting tips or determine if the device is faulty and advise you on the next steps.

Go Bare Warranty

Go Bare devices purchased from THE ICONIC come with a 12-month warranty, managed directly by Go Bare.

How to Claim:

  1. If your device is within the 12-month warranty period, visit the returns section on the Go Bare website.
  2. Register your device and submit a claim.
  3. Go Bare will offer troubleshooting advice or confirm if the device is faulty and guide you on the next steps.

GHD Warranty

GHD products purchased from THE ICONIC have the following warranty periods:

  • 3 years: ghd platinum+ stylers
  • 2 years: Stylers, curling tools, air hairdryers, and travel hairdryers
  • 6 months: ghd hair brushes

How to Claim:

  1. Ensure your device is within the relevant warranty period, please be aware that the warranty starts from the date of purchase, so please keep a copy of the original proof of purchase (your ICONIC order confirmation)
  2. Visit the GHD website and go to the returns section.
  3. Submit your information, and GHD will provide troubleshooting tips or confirm if the device is faulty. They will then guide you on the next steps.

We-Vibe Warranty

All We-Vibe devices purchased from THE ICONIC come with a 2-year warranty, managed directly by We-Vibe.

How to Claim:

  1. If your device is within the 2-year warranty period and you think it's faulty, visit the warranty section on the We-Vibe website.
  2. Register your device and submit a claim.
  3. We-Vibe will provide troubleshooting advice or confirm if the device is defective and guide you through the next steps.

Vush Warranty

All Vush devices purchased from THE ICONIC come with a 12-month warranty, managed directly by Vush.

How to Claim:

  1. If your device is within the 12-month warranty period and you think it's faulty, visit the warranty section on the Vush website.
  2. Register your device and submit a claim.
  3. Vush will provide troubleshooting advice or confirm if the device is defective and guide you through the next steps.

Mermade Hair Warranty

All Mermade Hair devices purchased from THE ICONIC come with a 2-year warranty, managed directly by Mermade Hair.

How to Claim:

  1. If your device is within the 2-year warranty period and you think it's faulty, visit the warranty section on the Mermade Hair website.
  2. Register your device and submit a claim.
  3. Mermade Hair will provide troubleshooting advice or confirm if the device is defective and guide you through the next steps.

If you need any help or have questions, our friendly Customer Service Team is always here to support you!

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