If you placed your order using Afterpay, we notify Afterpay of the amounts to be refunded, which is then processed on their end. The refund amounts are taken off the last payments first. If at least one payment has been made in relation to your purchase, and the refunded amount is greater than the amount outstanding, the difference between these amounts will be refunded to the credit/debit card that is linked to your Afterpay account. It may take your financial institution 3-5 business days to refund the money to your card.
For example, if you made a $400 purchase using Afterpay (i.e. 4 instalments of $100 each) and wish to return items worth $250, once your return has been processed by us we will notify Afterpay who will cancel your 3rd and 4th instalments of $100, and amend your 2nd instalment to $50.
For our New Zealand customers
Your exchange rate, when placing an order with Afterpay, is fixed. This means that you will be refunded the same amount you paid in NZD, and any additional charges made by your bank are non-refundable by us. If you would like further information on this, it’s best to contact your bank provider.