WeChat Pay
Zip Pay FAQs
Can I split my payment across different payment methods?
What currency are the prices shown in?
I see Apple Pay and Apple Pay Express as your payment method, how does it work?
What is Size Refill and how does it work?
Can I add delivery instructions to my order?
How do I place an order?
How do I know my order was successful?
I've got a voucher, how can I use it?
Google UCP
Where can I find the fabric or material details for an item?
Can you help me find outfit ideas or product recommendations?
How do I check the colour of an item?
How do I find care instructions for my item?
Can I cancel or change my order?
My order is a gift, can no invoice or receipt be put in my parcel?
My order is a gift. Can the prices be removed from the tags of the ordered items?
Do I pay GST as a New Zealand customer?
Do I have to pay New Zealand customs fees when shopping at THE ICONIC?
Will I be charged customs and duty fees if I return an order from New Zealand - and can they be refunded?
Do you offer free shipping?
How do I get an ASAP delivery?