What is Zip Pay?
Zip Pay is a flexible payment option that lets eligible customers buy now and manage repayments directly through Zip. Approval, repayment plans, fees, account limits, and minimum repayments are managed by Zip.
Which customers can currently use Zip Pay?
Zip Pay is available at checkout for eligible Australian customers shopping on THE ICONIC website and app. At this stage, Zip Pay is not available for New Zealand customers.
How do I use Zip Pay at checkout?
To use Zip Pay:
- Add your items to your bag.
- Go to checkout.
- Select Zip or Zip Pay as your payment method.
- You’ll be redirected to Zip to complete your payment.
- Once confirmed, you’ll return to THE ICONIC checkout or order confirmation page.
You’ll need a Zip Pay account to use this payment option. If you don’t already have one, you may be able to create one through the Zip website during checkout.
Why can’t I see Zip Pay at checkout?
Zip Pay will only appear if it’s available for your order and you’re eligible to use it.
If you’re shopping from Australia and Zip Pay isn’t showing, try:
- Updating your THE ICONIC app
- Refreshing the page
- Checking out on our website
- Trying a different browser or device
If Zip Pay still isn’t appearing, please contact our Customer Service team so we can check this further.
Does THE ICONIC charge extra fees for Zip Pay?
No, THE ICONIC does not charge any extra fees when you choose Zip Pay at checkout.
Any fees, repayment terms, account limits, or account-related charges are managed directly by Zip.
Who do I contact about my Zip Pay account or repayments?
For questions about your Zip Pay account, repayment schedule, account limit, fees, or payment plan, please contact Contact Zip Support.
What happens if I return an item paid with Zip Pay?
Returns and refunds follow THE ICONIC’s standard return and refund process. Once your refund has been processed by THE ICONIC, Zip will update your Zip Pay account or repayment plan according to their process.
How long does it take for a Zip Pay refund to appear?
Once THE ICONIC has processed your refund, Zip may take up to 5 business days to update your account balance or repayment plan.
If it has been more than 5 business days and your refund still isn’t showing in Zip Pay, please contact Zip directly for further support.