What is WeChat Pay?
WeChat Pay is a digital payment method that lets you pay for your order using your WeChat account or wallet.
How does WeChat Pay work at THE ICONIC?
- At checkout, select WeChat Pay as your payment method.
- A QR code will appear on the website.
- Open WeChat on your mobile device and scan the QR code.
- Review the payment details and confirm the payment in your WeChat wallet.
- Once your payment is confirmed, you’ll be returned to THE ICONIC to view your order confirmation.
Do I need a WeChat account to pay with WeChat Pay?
Yes, you’ll need an active WeChat account with WeChat Pay set up to use this payment method.
Is WeChat Pay secure?
Yes. Your payment is authorised securely through WeChat. THE ICONIC does not receive or store your WeChat wallet details.
Who can use WeChat Pay?
WeChat Pay is available to eligible customers only. Availability may depend on your market, device, checkout channel, and WeChat account eligibility.
Where will I see WeChat Pay as a payment option?
If available for your order, you’ll see WeChat Pay at checkout on THE ICONIC website.
Do I need to pay an additional fee when purchasing with WeChat Pay?
THE ICONIC does not charge an additional fee for using WeChat Pay. However, WeChat Pay may apply exchange rates, fees, or charges depending on your account and payment settings.
What should I do when a QR code appears on the website?
Open WeChat on your mobile device, scan the QR code, review the payment details, and confirm the payment in your WeChat wallet. Please keep the checkout page open until you’re returned to THE ICONIC.
Why can’t I see WeChat Pay at checkout?
WeChat Pay may not be available for your market, order, device, checkout channel, or WeChat account. If it isn’t displayed, please select another payment method.
What happens if I cancel or don’t confirm the payment in WeChat?
Your order won’t be placed until the payment is successfully confirmed. You can return to checkout and choose another payment method.
Who should I contact about my WeChat Pay wallet or account?
For help with your WeChat Pay account, wallet setup, account access, payment authorisation, limits, fees, exchange rates, or account-related charges, please contact WeChat Pay directly using this link: https://www.wechat.com/en/contact_us.html
How will my refund be processed if I paid with WeChat Pay?
Your refund will be processed through THE ICONIC’s standard refund process and returned to your original WeChat Pay payment method.
How long will a WeChat Pay refund take?
Once we’ve processed your refund, the time it takes to appear in your WeChat Pay account may vary depending on WeChat Pay’s processing times.
What happens if my order is partially refunded?
The refund will be processed for the returned item or refunded amount only, and sent back to your original WeChat Pay payment method.