ShopBack is an online platform that lets you earn cashback when you shop with participating brands, including THE ICONIC.
To earn cashback, you’ll need to start your shopping journey from the ShopBack app or website, then click through to THE ICONIC and complete your purchase as usual. If your order is eligible, ShopBack will track your purchase and add the cashback to your ShopBack account after their verification period.
How do I earn cashback at THE ICONIC?
- Go to the ShopBack app or website.
- Search for THE ICONIC.
- Click through to THE ICONIC from ShopBack.
- Complete your purchase as normal.
Once your order is tracked and verified, your cashback will be posted to your ShopBack account.
How long does cashback take to appear?
Cashback timing can vary depending on the campaign.
ShopBack will usually show your cashback as pending first, before confirming it once their verification process is complete. This may take several days, so we recommend checking your ShopBack account for the latest status.
Why isn’t my cashback showing?
If your cashback isn’t showing, please check your ShopBack account first to see the transaction status.
If the transaction is still missing after ShopBack’s usual verification window, please contact ShopBack directly through their app or website. ShopBack manages cashback tracking, posting, and adjustments.
If ShopBack asks for proof of your order, we can help provide order details or return confirmation to support your claim.
Will I get cashback if I return or cancel my order?
Cashback eligibility is managed by ShopBack. In most cases, refunded, returned, cancelled, or exchanged purchases are not eligible for cashback. For the final outcome, please contact ShopBack directly.
What purchases don’t earn cashback?
Some purchases may be excluded from cashback. This can include:
- Outlet purchases
- Gift cards, vouchers, or store credit
- Orders that receive a store reward voucher
- Purchases using voucher codes not listed on ShopBack
- Fees, taxes, or shipping charges
For the full list of exclusions, please check THE ICONIC page on ShopBack before placing your order.
Can THE ICONIC reinstate or change my cashback?
No, we’re unable to manually reinstate, adjust, or override cashback.
ShopBack independently manages cashback decisions, including whether cashback is approved, declined, or adjusted. If ShopBack needs proof from us, we can provide order or return details to help support your review.
How do I request a cashback review?
Please contact ShopBack directly through the ShopBack app or website and provide your ShopBack transaction reference.
If ShopBack asks you for order or return evidence, get in touch with us and we’ll do our best to help provide the details they need.
Where can I learn more about ShopBack for THE ICONIC?
You can visit THE ICONIC page on ShopBack here: https://www.shopback.com.au/the-iconic