Normally, this can be solved by some quick troubleshooting steps:
- Are you logged in using the correct email address/on the correct account?
- Please try using a different browser (our website functions best on Google Chrome).
- Old cookies can cause errors so many find it helps to clear their cache and cookies.
- Some browsers are set to prevent downloads from starting automatically. In this case, you can change these settings in the options of your browser.
If, after completing troubleshooting steps, your return label is still not downloading, please reach out to our Customer Service team.