In this article, you can find information about our current timeframes for receiving and processing returns.
- How long does it take for my return to be processed?
At the moment we’re not experiencing any delays in receiving and processing returns, and they are processed within 15 business days of the return being dropped off/picked up. If your return is outside of this timeframe, have a look at the tracking before contacting Customer Service for the latest scan updates. If you are experiencing extensive delays in receiving an update, or if you are worried that there’s something wrong with your return, please contact our Customer Service team for assistance.
We will keep you updated via email as soon as your return has been delivered to our Fulfilment Centre.
- Can you fast-track my exchange order?
The best option when it comes to receiving your exchange fast is by returning your original order for a refund and repurchasing the correct size. If you have already initiate the return for an exchange please get in touch with our Customer Service team and they will be able to help you update this to a refund. Note that this is subject to stock availability.
Missing out on the discount by placing a new order?
Don’t stress, our friendly customer service team are happy to help you out and honour the price you originally paid for the item. Reach out to us via live chat for a speedy resolution.