The below policy is for change of mind returns, if you have a faulty claim, please see the process in this article.
Christmas Season Returns
An extended returns period until 7 January 2024 means you can gift without the risk! Applies to eligible items purchased from 6 November 2023 until 7 December 2023 (inclusive). Items purchased outside of this period are subject to THE ICONIC's 30-day free returns policy.
Change of Mind Return Policy
We offer free returns for 30 days from the date of purchase or other advertised return periods. However, not all items are eligible. Any exclusions will be called out on product pages and/or at checkout. Our change of mind returns policy can be found below:
- As long as the return is initiated in your Account and the return is placed in the post within 30 days of receipt of the order confirmation email (or a longer promotional return period, if applicable);
- Items must be unworn and unused and in a saleable condition with the original tags still attached;
- Items must be returned in the original packaging, which must be in the original condition, including sealed boxes, branded dust bags and shoe boxes (you don’t need the clear plastic packaging, except for products sealed for hygiene reasons - see below); and
- Items have not been specifically excluded from the change of mind returns policy, such as ‘Final Sale’ items and items excluded for hygiene reasons. The exclusion will be noted on the relevant product page on our Site and/or at checkout.
You can read our entire returns policy in our terms and conditions via this link.
If you are enquiring about a faulty return, please jump across and read more here.