Yes, we do! At THE ICONIC, we want to make sure you're getting the best value when you shop with us. If you find the same item at a lower price from another online retailer, let us know—we’d love to help!
Before reaching out to our Customer Service team, here are a few things we consider when price matching:
What are the price matching criteria?
To qualify for a price match, the following criteria must be met (but are not limited to):
- The item must be identical.
- The item must be available in stock (same colour, size, features) and available online in the state or territory in which you are located.
- Prices must be shown on a website marketed to consumers located in Australia or NZ that is operated by a company, whose details appear on the web page, with an active ABN, ACN or NZBN.
- Prices must be quoted in the same currency (without the need for a currency for currency converter).
- We will not price match against VIP offers / stackable offers / loyalty only offers.
- We will not price match against discounted, flash, group buying or marketplace sites.
- We will not price match against clear pricing errors made on other sites. (ie. a $100 tee is marked as $10)
- We will not price match items in our Pre-Loved range.
- We do not offer a price match on Dyson, GHD, or Cloud Nine items.
- Note: we reserve the right to reject any request that we deem to not fit within the above guidelines or display any counterfeit images.
Are there any sites that are excluded from The Iconic price match policy?
Yes, here are the sites excluded from our price matching policy:
- Kogan
- eBay
- OZSALE
- Amazon
- Catch (Catch of the Day)
- Chemist Warehouse
- Strawberry Net
- Cettire
- SSENSE
- Farfetch
- Gumtree/classifieds
- Craigslist
- Dicksmith
- MyDeal
- Overseas sites
What do I need to provide for a price match?
Please send us a URL link and a screenshot of the item from our Site, as well as from the other online retailer. Our team will review the details, and if eligible, we'll give you a voucher for the price difference.
How many price matches am I able to do per day?
Each customer is eligible for one price match, per item, per competitor, per day. We will consider a matching set from a competitor as long as all other conditions are met.
How long is the price match voucher valid for?
Price match vouchers are valid for 7 days from the date of issue. Our Customer Service team will always provide the expiry date once the price match voucher has been issued.