What are the changes?
As of 1st of August 2023, we have updated our Terms and Conditions to advise that the store credit as a return option will be reduced from 110% to 100%.
What does this mean for you as a customer?
All returns initiated prior to 4 September 2023 will be given the option to receive a 110% store credit of the cash portion of the items returned. Once we have received the item and it’s been processed at our Fulfillment Centre the store credit will be available on your ICONIC account for 12 months. All returns initiated from the 4th of September 2023 will be eligible for a cash refund, exchange or 100% store credit only.
Why did THE ICONIC change its offer for store credit returns?
At THE ICONIC we are wholeheartedly committed to providing a seamless and inspiring experience for our customers and we’re always looking at where we can provide the most value. We made the decision to make this change to ensure we can continue to provide and improve on the excellent service that our customers have come to know and love us for - including fast delivery, with free shipping over $75 and free returns for 30 days.
Are there any other changes to your returns policy?
At this stage, we are not making any other changes to our returns policy. You can read more about our change of mind policy in our Terms and Conditions.