All Cloud Nine devices purchased through THE ICONIC come with a one year warranty, covered directly by Cloud Nine.
This can be extended to a three year warranty if activated within 14 days of purchase. Please visit this link to see all details of Cloud Nine’s default and extended warranties.
If your device is within this period, please visit the ‘Faulty Returns’ section on the Cloud Nine Website to lodge a warranty claim. Once you have submitted your information, Cloud Nine will advise on troubleshooting tips or deem the device faulty and advise you on the next steps.
If you have any troubles with this process, please reach out to our Customer Service Team.