What is Pre-Loved fashion?
At THE ICONIC, Pre-Loved fashion refers to items that have previously been owned, worn or used by at least one other person.
Some items on your website have the words ‘Pre-Loved’ on them – what does this mean?
We’ve partnered up with brands that sell items that have been previously owned, worn or used by another person. You’llbe able to see any defects on these items in the images and in the product description.
You can read more about our commitment to supporting the development of circular fashion in Australia here.
Why are you offering a Pre-Loved edit?
THE ICONIC’s Pre-Loved edit is part of our ongoing commitment to help develop a circular fashion system in Australia, while creating seamless and inspiring experiences for our customers. We’re making it easier for our customers to access pre-loved fashion we think they will love, and to give those items a second life. Extending the life of fashion items helps to save carbon emissions and water used in the production of new items, and also helps to reduce waste going to landfill. On top of being positive for the planet, pre-loved fashion creates new and unique ways for our customers to express the best version of themselves and to make the most of their fashion budget.
Why did I receive a survey about my Pre-Loved purchase when I don’t remember signing up for research? How is this survey information being used?
You’ve received a survey about Pre-Loved as you’ve signed up for our newsletter and also purchased a relevant product. This is in line with THE ICONIC’s privacy policy.
Pre-Loved is a new area for THE ICONIC and we’re keen to understand how our customers feel about the products and services we’re providing. We will use this valuable customer feedback to make decisions about our Pre-Loved offering going forward.
Of course, if you’d prefer not to answer, we completely understand. If you do answer the survey, your responses will remain anonymous and be analysed together with other responses to improve the way we provide products and services to our customers.